Shipping & Returns

Shipping Options
  • At present we are only able to deliver to UK addresses.
  • Postage will be charged at £3.95 for orders up to £49.99.
  • We offer free postage on all orders over £50.00.

Returns, Refunds & Exchanges

Our returns policy lasts 30 days. 

To be eligible for a return, your item must be unused and in the same condition that you received it.

If a product is faulty we will replace the product or offer a full refund.

To complete your return, we require a receipt or proof of purchase e.g. order invoice included with your item.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CDs and DVDs that have been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to any error on our part.

We can only offer a partial refund or a replacement item on any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of a refund.
If a refund is approved a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you have not received a refund yet, first check your bank account as it may take some time before your refund is officially posted. Next please contact your bank as there is often some processing time before a refund is posted.
If you have completed all of these steps and you still have not received your refund please contact us at:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: and send your item to:

Pictologue ToyBox at Mortlake Hall, 30 Mullins Path, Mortlake, London, SW14 8EZ

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Posting a return to us: 
Unfortunately, we are unable to provide free postage on returned items at this time. Please return your product to: 

Pictologue ToyBox at Mortlake Hall, 30 Mullins Path, Mortlake, London, SW14 8EZ

You will be responsible for paying for your own postage for returning your item.

Postage costs are non-refundable. If you receive a refund, the cost of the original postage will be deducted from your refund.

If you are returning an item over £45, you should consider using a trackable postage service. We cannot guarantee that we will receive your returned item.